MCT Federal Credit Union : The Better Way to Bank

We have an exciting opportunity for an individual to be responsible for the issuance (new and renewal) and maintenance of Visa credit cards, Visa check cards, ATM cards and conduct research.
This individual will provide information/research verbally and in written form to members and internal customers pertaining to disputes or issues related to cards. In addition, this individual will be responsible for understanding Visa Regulations, interfacing with Visa processor, regulations pertaining to debit card use and interfacing with ATM processor and Shared Branch network.

Requirements:
• Two years college or equivalent experience.
• One year experience in a credit card department preferred.
• Ability to work in Word and Excel.
• Ability to work in a Windows environment.
• Ability to process multiple tasks in a specific time frame.
• Ability to resolve problems and exercise good judgment with minimum supervision.
• Ability to communicate in a clear, concise manner verbally and in written form.

Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

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We have an exciting opportunity for an individual to demonstrate good business acumen, the ability to interface well with students, teachers and school personnel, and the ability to apply innovation and creativity to the ongoing development of the In School Branch program.   This position is responsible for motivating, coaching and developing students and teachers to ensure operational efficiency and optimal service delivery in the In School Branches, as well as to ensure that the ISB Program is well designed to meet the educational and experiential needs of the end users. 

Requirements:

• Bachelors Degree or equivalent experience required.
• One to two years related experience or equivalent combination of   education and experience.
• Proven customer service and relationship development experience required.
• Demonstrated leadership abilities within youth and adult membership groups.
• Demonstrated effective oral and written communication skills.
• Demonstrated effective public presentation skills.
• Demonstrated proficiency with MS Office and basic office equipment.
• Flexibility to work at various branch locations as assigned.
• Must have reliable transportation.

 Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

We have an exciting opportunity for an individual to conduct outbound sales and business development activities targeted at increasing MCT's membership base and penetration within the education industry (including Montgomery County Public Schools and its affiliated unions, other schools, early childhood centers, and more).  This position is also responsible for community outreach and public relations.
Requirements:
• Bachelors Degree in Sales/Communications or equivalent experience.  Two years outside sales (non-retail) experience preferred.
• Demonstrated success in influencing a customer group.  Proven ability to positively impact sales in a territory.  Proficient in Microsoft Office.  Thorough understanding of credit union products, services, and competitors' product lines.
• Excellent written and verbal communication skills.  Strong interpersonal and customer focus skills and the ability to influence a target audience.  Self motivated, detail oriented, and well organized.  Ability to prepare and conduct dynamic, informative presentations.  Able to work independently with limited direction.

Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

We have an exciting opportunity for a dynamic, self-motivated professional to work with a team that values leadership, innovation and excellence. MCT Federal Credit Union is looking for an experienced Collections Associate to join our Finance team. Incumbents are responsible for processing and collecting delinquent consumer loans. This is a high volume, telephone production environment that requires tactful, persuasive interpersonal communication skills and organizational skills.
Requirements:
Three years financial institution collection experience is required in addition to proficiency with MS Office.

Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

Our organization is seeking a dynamic Vice President of Organizational Development with proven leadership skills and experience in human resources, learning and development, culture and organizational development, and talent acquisition. This position reports directly to the President/CEO and is responsible for fostering the development
of the overall organization and culture, and helping to set the strategic direction for the credit union. Superior strategic decision making skills, leadership abilities, project management skills, and team building skills are a must. A great amount of drive and initiative is required for this position.

A Bachelor’s degree in human resources, organizational development, industrial psychology or related field and ten years of hands on management experience in human resources, learning and development, and talent acquisition is required. Master’s degree preferred. Experience leading organizational development, building a vision, and executing the strategy. Strong written and verbal communication skills are essential.
MCT offers a competitive compensation and excellent benefits package.

Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

We have an exciting opportunity in our Card Services Department for a dynamic, seasoned professional to lead the day-to-day functions of our ATM and plastic card operation, as the Manager of Card Services.  This position is charged with overseeing all credit and ATM/Debit functions including loss prevention.  This individual will oversee a department of 4 and report directly to the Vice President of Operations.  This position is responsible for the implementation of new products, work efficiencies, vendor relationships, and compliance with federal and regulatory agencies.  This position also plays a critical role processing frauds and disputes, as well as loss prevention.  Experience managing others is desired, but not required.  If you have experience issuing cards and want to be part of a team that values leadership, innovation and excellence, then this position may be for you!

Requirements: 

• Bachelors degree or equivalent work experience and training.
• Familiarity working with a card portfolio.
• Knowledge of Visa rules & regulations and practical application of  processing charge backs.

 Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

We have an exciting opportunity in our information technology group for a dynamic, seasoned professional to work with a team that values leadership, innovation and excellence. The successful candidate must have a great deal of initiative, a drive for excellence, and the ability to collaborate with the team to constantly improve processes and procedures. It is the responsibility of the Systems Administrator to plan and develop employees for expertise, quality and compliance of network related services within the organization.  Responsibilities include the development, implementation and support of the credit union’s LAN and WAN infrastructure, implementation and support of all credit union software and research and development of new hardware platforms and software applications.  The right candidate should be able to exhibit excellent communication and project management skills and familiarity with system tools so as to be able to research and troubleshoot issues and provide solutions.

Requirements:

·A minimum of 2-5 years experience in managing within a multiple server environment

·B.S. in computer related field or equivalent work experience

·Experience utilizing Microsoft and UNIX operating systems and Cisco networking equipment

·Technical experience designing, planning and maintaining LAN and WAN systems

·Telecommunications experience is a plus

 
Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now

We have an exciting opportunity for an individual with passion, creativity and enthusiasm to drive and execute the Workforce Management Plan and operation for the credit union. The Workforce Analyst is responsible for the overall success of planning, analyzing, monitoring, and reporting key forecasting metrics.  The Workforce Analyst will ensure all internal and external factors which impact the Contact Center volumes are identified, documented, reported upon and used to ensure service level expectations are met. The Workforce Analyst will have a firm understanding of organizational strategic objectives in order to maximize effectiveness and analyze and investigate opportunities, trends, and areas for improvement designed to optimize resources across the Contact Center and the entire Organization. The Workforce Analyst will also be responsible to provide in depth analysis and reporting mechanisms of and for all Contact Center related data.  This position is a part of the Retail Delivery Team and works with Contact Center management and supervisors in supporting MCT’s vision, mission, and core values.
Requirements:
• B.A. or B.S. degree in business or equivalent work or educational experience.
• Minimum 3 to 5 years of analytical experience.
• Minimum 3 to 5 years’ scheduling and forecasting experience in a Contact Center environment preferred.
• Experience within another financial institution or comparable work or education preferred.
• Knowledge of forecasting models and key performance indicators.
• Must possess a high degree of math and analytical aptitude
• Must have excellent interpersonal skills and communication ability.
• Proficient in the use of Microsoft Office Suite with special emphasis on Excel, Power Point and Project as well as Contact Center specific systems such as  Avaya CMS, and Witness Optimization Solutions or like systems. 

Located just 2 blocks from the Metro (Red Line), MCT was voted a 2007 “Excellent Place to Work” by the Alliance for Workplace Excellence.

Apply now