Current Career Opportunities
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| Job Name | Job Description |
|---|---|
| Quality Assurance Analyst (Full-time, Corporate office) |
Get more with your employer! We're looking for an innovative individual to monitor, maintain and help improve the quality of service with our membership. The QA Analyst will listen to calls and perform in-person observations to gather data, and then analyze the data to assist with coaching opportunities for our staff. This position is also responsible for driving quality initiatives, programs, and reports in order to keep consistent quality standards.
Requirements: - 2 Years of QA experience with a call center - Bachelor’s degree in OD, Mgmt. Information Systems, Business or related field - Excellent communications skills - Strong analytical skills - Proficiency with MS Office suite - Proficiency with Witness Workforce Optimization Quality Monitoring or comparable system We are conveniently located near public transportation. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was listed in the Gazette's Politics & Business Top 53 organizations to work for in the DC area. EOE M/F/D/V |
| Contact Center Representative (Full-time, Rockville) | Get more with your employer! MCT Federal Credit Union has a rewarding opportunity for a highly service oriented, bi-lingual Contact Center Representative on our Retail Delivery Team. Our team values leadership, innovation and excellence in customer service. The Contact Center Representative should be passionate about empowering members to achieve their financial goals. The Contact Center Representative is responsible for promoting credit union products and services while enhancing the relationship between the Credit Union and members. The right candidate should possess extensive product knowledge, analytical and problem solving skills and the ability to investigate and resolve a wide variety of call center related issues and requests. This position requires excellent written and verbal communication, time management and phone etiquette skills. Experience in a bi-lingual call center environment and fluency in Spanish is required. - High School Diploma or equivalent - Demonstrated advanced written and oral communication skills in both English and Spanish
We are conveniently located just 2 blocks from the Red Line Metro. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was just listed in The Gazette's Politics & Business Top 53 organizations to work for in the DC area.
EOE M/F/D/V
|
| Accountant (Full-time, Corporate office) | Get more with your employer! We have an exciting opportunity for an experienced accountant to assist with: maintenance of the general ledger in accordance with GAAP, in addition to accurate tracking of fixed assets and prepaids for the credit union. Assists with special projects and other tasks as assigned.
Requirements: - Bachelor degree in related field or equivalent experience and training. - Retail bank or credit union experience strongly preferred. - Experience with general ledger transactions required. - Experience following and creating auditable procedures. We are conveniently located just 2 blocks from the Red Line Metro. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was just listed in The Gazette's Politics & Business Top 53 organizations to work for in the DC area. EOE M/F/D/V
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| Loan Officer (Full-time, Corporate office) |
Get more with your employer! We have an exciting opportunity for an individual familiar with the auto financing industry and the lending process to work with members in funding and purchasing automobiles. We are looking for someone who understands loan policy parameters to help determine member credit worthiness via an analysis of loan application, credit file, and banking relationship with MCT. The successful candidate will have a working knowledge of the auto industry, understand the car buying process and have the ability to use sound underwriting principles to decide on consumer loan requests. Requirements: - A working knowledge of the automobile finance process and the ability to navigate through intranet auto dealer sites. We are conveniently located just 2 blocks from the Red Line Metro. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was just listed in The Gazette's Politics & Business Top 53 organizations to work for in the DC area. EOE M/F/D/V |
| Fraud & Security Officer (Full-time, Corporate office) |
- Fraud investigations with law enforcement and all other agencies - BSA compliance program and training - Physical security
It is the responsibility of the Fraud & Security Officer to keep all Credit Union employees productive and safe, as well as to protect the membership’s assets. Requirements: - A minimum of 2-4 years experience in managing a fraud and security program - BA/BS in Criminal Justice, Business Administration or cobination of related experience and education - Audit or security or experience in a financial institution
We are conveniently located just 2 blocks from the Red Line Metro. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was just listed in The Gazette's Politics & Business Top 53 organizations to work for in the DC area.
EOE M/F/D/V
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| Member Service Representative (Full-time and Part-time ) | Get more with your employer! We're looking for qualified individuals to deliver exceptional service to credit union members. These positions will utilize MCT's products and services to build relationships with new and existing members; helping them to achieve their financial goals.
Requirements: - Positive and engaging attitude - Pleasant and energetic member service demeanor - Previous retail sales and /or branch banking/credit union experience - Demonstrated active listening and excellent oral communications skills - Basic mathematical and cash handling skills - Work schedule flexibility to meet our business needs
We have various Full-time and Part-time schedules available and are conveniently located near public transportation. MCT has been voted an Excellent Place to Work for 7 consecutive years by the Alliance for Workplace Excellence and was listed in the Gazette's Politics & Business Top 53 organizations to work for in the DC area.
EOE M/F/D/V
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- Current Career Opportunities
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